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Communication of Urgent Public Health Messages to Urban Populations: Lessons from the Massachusetts Water Main Break

This report gives recommendations on how to spread public health messages, such as a boil-water order, to urban populations that have unique challenges including non-English-speaking populations. Specifically, following the results of an in-person survey, it recommends that residents use emergency alerts on landline and cellular phones, particularly when trying to connect with females and those aged 18-35. It also finds that non-English-speakers would be most effectively reached through their personal networks.

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